To put it simply, yes (please). While I'm aware that reaching out to a stranger to draw your pawed (or clawed) companion requires more interaction than adding items to a shopping cart online, its a necessity for my business. There's a few nitpicky details when it comes to commission-based artwork that are best discussed over a quick email or two. I want to ensure I meet your expectations and leave you feeling reassured in the outcome of your portrait. If you're unsure how to commission a portrait, you can check out my request guide here.
From the date of order confirmation, there will be a minimum wait of ten days while I draft, create and finalise your portrait. This waiting period may vary depending on whether a print is ordered - in which shipping time will need to be taken into account - and the amount of requests I have taken on. Nevertheless, I will always be upfront about my availability and request intake. To avoid any time constraints, I recommend to submit requests in advance.
Once your order has been discussed and confirmed , I will email through either an invoice or payment link depending on your preference, where you can complete payment within 24 hours. Quotes will be given beforehand, so there will be no surprises. For an idea of how I price my work, you can see my pricing guide here.
Following the ACCC guidelines, refunds can be processed if the final product does not resemble what was agreed upon, and/or cannot be rectified. In the event that something like this happens, my first course of action would be to provide touch ups or editing of the artwork to meet client expectations. If this does not solve the issue, then a full refund can be processed.
If a physical copy of the artwork is desired, I do charge a fee to cover postage costs which will be discussed prior to ordering.
I consider myself a mixed media artist, but in recent years have found myself drawn to the magic of Copic Markers. After a lot of practice and experimentation (and a few tears), I began to primarily use them in portraiture, along with the occasional help of Prismacolor pencils. That being said, I also only ever use my favourite Eckersley's Bristol Pad (300gsm) - I've gone through so many of these now and never once has the ink bled through.
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